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If you have an emergency, call 911
Si vous avez une urgence, composez le 911

For support & information
Pour le soutien et l'information
Call 1-877-568-5730
613-649-2852

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If you would like more information on our programs & services or on how you can become a volunteer, please contact us at:

Telephone: 613-649-2852

Toll-Free:1-877-568-5730

Fax: 613-649-2855

E-mail: info@victimservicesrenfrewcounty.ca

 

 

 

 

Section:                       5.0       Service Provision

Policy:                         5.6       Victim Complaints 

Policy:

VSRC shall provide and make accessible a process to encourage the resolution of complaints relating to the rights of victims. No victim shall be penalized for lodging a complaint.

Procedure:

Victims who wish to complain about the actions of an employee or volunteer should direct their complaint to the ED.

If the ED’s response to the complaint is unsatisfactory, or if the complaint is about the ED, the victim should then direct their complaint to the Executive of the Board of Directors.

Victims who wish to complain about the actions of a Board member should direct their complaint to the Executive of the Board of Directors.

If the complaint concerns a member of the Executive, that member shall remove themselves from the Executive discussion of the complaint.

The decision of the Executive of the Board of Directors shall be final.

Complaints should be documented and signed.  VSRC representative hearing the complaint should assist the victim with placing the complaint in writing if necessary.

All information concerning a complaint is confidential. Only parties involved in resolving the complaint should have information about the complaint. Documentation will be filed in the ED’s office, not in victim files. (Unless the complaint is about the ED in which case the documentation will be held by the Board).

No victim shall be penalized or have their access to services affected by accessing the complaints process.

Information about this policy and copies of the complaint forms should be widely accessible to all victims.


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Funding for this program is provided by the Government of Ontario.
We rely on donations and fundraising to support these much needed services for those most vulnerable in our community.
The views expressed in the publication are the views of the Recipient (VSRC) and do not necessarily reflect those of the Province.
The Trademarks are trade-marks of Ontario Network of Victim Service Providers, used under license.