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If you have an emergency, call 911
Si vous avez une urgence, composez le 911

For support & information
Pour le soutien et l'information
Call 1-877-568-5730
613-649-2852

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Our crisis response service offers 24 / 7 on-site immediate crisis support to police and fire identified referrals - throughout Renfrew County and Algonquin Park.

In general, we offer:

  • Confidential, non-judgmental crisis support and practical assistance
  • On-site support - at the time of the incident - to someone who has experienced a crime, tragic life event, or community disaster - at the time of the incident - we are there for 5 minutes or 5 hours - however long we are needed
  • We offer follow up contact to check in with the individual a few days later to see how they are doing and if we can be of any further assistance
  • We also offer short term support over the telephone during office hours - this can be requested by the community at large, without a referral
  • Because we are a short term crisis response program, we also offer referrals to existing community agencies for longer term support
  • We provide support to friends and family members of someone who has been victimized by crime or tragedy and in order to provide a better understanding of what their loved one may be going through
  • We provide public education and awareness on related issues
  • We have an extensive volunteer screening, training and support program to allow us to do all of the above
  • We are also currently involved in a Ministry Pilot Project that provides specific immediate financial assistance to victims of serious violent crime, this is called the Victim Quick Response Program and it is designed to assist individuals when there is no other financial resource for specific assistance that may be required
  • It is important to note that our service is free to all residents of Renfrew County and it is based on consent

We can help in a variety of situation. Some examples are:

  • Sudden death
  • Death notification
  • Homicide
  • Partner assault / domestic violence
  • Stalking & harassment
  • Sexual assault
  • Elder abuse
  • Internet crime
  • Hate crimes
  • Fire
  • Suicide
  • Threatened suicide
  • Traffic collisions
  • Boating or snowmobiling collisions
  • Multi-casualty occurrences
  • Missing Persons
  • Break & enter
  • Robbery
  • Property crime
  • Personal crisis
  • Community disaster
  • Bullying

If you or someone you love needs to talk to someone for support or learn more about available resources, please contact us.

What Can I Expect from Victim Services?

  • Non-judgmental support
  • Confidentiality
  • Well-trained, crisis response volunteers
  • Immediate 24/7 support available at your home, or other safe location through police or fire referrals
  • Practical help in managing the crisis
  • Extensive information about resources and community services

Some Ideas to Help Get me Through...

  • I need to remember that I am having a normal reaction to an abnormal situation
  • It is okay to talk about what happened and ask for help
  • This is not a time for me to make any big life changes
  • I will try and take care of myself including eating well, physical exercise and water.

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Funding for this program is provided by the Government of Ontario.
We rely on donations and fundraising to support these much needed services for those most vulnerable in our community.
The views expressed in the publication are the views of the Recipient (VSRC) and do not necessarily reflect those of the Province.
The Trademarks are trade-marks of Ontario Network of Victim Service Providers, used under license.